FAQ
The quick answers. Can't see yours? Get in touch and a real person will get back to you.
About the poncho.
How big is it?
One adult size, roomy enough to go over a jumper or a wetsuit. Unsnapped, it opens out to a 200 × 140 cm blanket, big enough for two.
Is it waterproof?
It's built to block the wind, not a downpour. In heavy rain, wear your rain jacket underneath.
Can I wash it?
Yes. Machine wash cold on a gentle cycle and line dry in the shade. The care guide has the full rundown.
Can I wear it by the campfire?
Sit back a step from the fire. It's polyester, so keep it away from open flames and embers.
Will it fit over a wetsuit?
Yes. It's cut roomy so you can throw it over a wettie, a hoodie or a puffer.
Shipping, returns and packs.
How long does shipping take?
Shipping is free Australia-wide. Orders ship from Queensland and most arrive within 2 to 5 business days. Shipping details
How do I track my order?
Your tracking link is in your shipping confirmation email. More on our track your order page.
What if it's not right?
You're covered by our 30-day money-back guarantee. Send it back unworn and in its original packaging. See returns for how it works.
How do the pack prices work?
Any 2 in your cart are $229 and any 4 are $429, in whatever colours you like. The discount applies automatically at checkout.
Do you do bulk or corporate orders?
Yes. 10 or more get 20% off and 25 or more get 25% off, automatically. See corporate gifting.
How do I get in touch?
Email wear@ruggedup.com.au and a real person will get back to you within two business days.